Once installed the add-on, navigate to the Accessibility menu of the Android device and enable the Universal Add-On Accessibility Service

When prompted, click Enable to install the Universal Add-OnĤ. Launch the appIf the device manufacturer has no dedicated Add-On, a prompt will appear to advise you to download the Universal Add-On. Download the TeamViewer QuickSupport or TeamViewer Host app from the Play Store.📌Note: You can also download the apps directly from our website on the Android device you want to control remotely: TeamViewer QuickSupport (APK Download) TeamViewer Host (APK Download)2. You will find additional information regarding this topic in our Knowledge Base article: Supported manufacturers for remotely controlling Android devices. In case there is an add-on available for the Android device you want to control remotely using the QuickSupport or Host app, the device will ask you to download the add-on, which will allow you to remote control the device.The Universal add-on has been created to cover the devices with no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices. How to download and install the Universal Add-OnTo activate the Universal add-on on your device, please follow these steps:1. This device supports screen sharing only. This is because not all Android device manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. This article applies to TeamViewer users using the QuickSupport or Host App to control Android devices running Android 7 or newer remotely.Background informationSome Android devices show the message.

To control an Android device remotely, you need the TeamViewer QuickSupport or Host App a dedicated add-on for each device/manufacturer installed on the Android device.To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, which has been created to cover all devices with no dedicated add-on.📌Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport or Host App and Android 7 (or newer). Universal Add-On for Android - TeamViewer Support

Teamviewer remote control